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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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M T

May 15, 2026

5  out of  5
rating by M T
"I had the pleasure of working with Swagata the other day who helped me with new car insurance (for two new cars). She helped prepare the documents and sent them to my dealer very quickly. She also took the time to explain the coverage we have and running different quotes that fit our budget. There were no surprises as everything was explained in detail up front."
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Nicole

May 7, 2026

5  out of  5
rating by Nicole
"Thank you for such a good experience. I had the pleasure of working with Marissa. She was very kind and extremely helpful. I highly recommend"
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Mary Vessella

May 4, 2026

5  out of  5
rating by Mary Vessella
"Marissa was very friendly and she explained everything very well. I canceled my previous insurance company which I had for over 30 years. They were rude and never seamed to know what was going on. Marissa was AWESOME."
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Neil Kassab

May 4, 2026

5  out of  5
rating by Neil Kassab
"Merissa was very helpful and had all answers I was looking for in an insurance agent I had A very good experience with everyone there Marissa saved me a lot of money each month keep up the good work"
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Tyler Fowler

May 4, 2026

5  out of  5
rating by Tyler Fowler
"Joe took great care of me and made it as simple and fast as it gets. I called him at 11am and by 1 o’clock the same day I was good to go. Definitely recommend"
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Deborah Hooks

April 29, 2026

5  out of  5
rating by Deborah Hooks
"Quick and efficient and able to meet my needs."
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Wayne Ballarin

April 28, 2026

5  out of  5
rating by Wayne Ballarin
"Awesome customer service !"
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venkat katuri

April 27, 2026

5  out of  5
rating by venkat katuri
"Joe was excellent in his business and explained all the details very accurately. Provided the best quote on time. I appreciate Joe’s efforts and flexibility. I am very happy to recommend Joe to my who are looking for auto insurance"
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Rosalie Ervin

April 24, 2026

5  out of  5
rating by Rosalie Ervin
"I have had nothing but outstanding service from the State Farm Agents office of Steve Karagatsoulis since the day of inquiries to tthe policy activations for auto, renters, life insurance to even handling updates, issues of concerns, that all his staff has made it such a pleasurable & effortless, stressfree experience. Ms. Swagata Saha, staff, was attentive to quickly address & make all my changes & updates with great follow through & very timely, especially as I'm a senior and things seem to get confusing and time consuming. So I truly appreciate his wife,Jaime, his staff and entire office for GREAT SERVICE. Really recommend you at least see for yourself. EXCELENT TEAM!👏🏽"
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Steve Vee

April 22, 2026

5  out of  5
rating by Steve Vee
"I got tired of constant, unexplained rate increases at another large insurance company, so I requested a car insurance quote. Joe Swift reached out from this agency. I was really busy at work, but he was super-responsive to me via text messages. Joe told me he could save me around $100 per month on my car insurance, and the rate would include renters' insurance and a life insurance policy! He delivered with very minimal interaction. I would highly recommend him to my friends and anyone else who is looking to save money each month!"
We responded:
"Hello Steve-Thank you for the amazing 5-star review! We’re so glad Joe made the switch easy, helped you save about $100/month, and added renters’ and life insurance too. Please reach out for all your insurance needs—Steve Karagatsoulis State Farm Agency at 248-477-8383—and thank you for your trust. We truly appreciate your recommendation!"
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Michael Batt

April 16, 2026

5  out of  5
rating by Michael Batt
"Very helpful and professional. Swagata is always a pleasure to speak with. Never in a rush, and always responds in a timely fashion ."
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Rob Jones

April 16, 2026

5  out of  5
rating by Rob Jones
"Helped me out with new car insurance. Did a great job."
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Mary Anne Wizinsky

April 14, 2026

5  out of  5
rating by Mary Anne Wizinsky
"Great price, even better people."
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Mike Mike

April 11, 2026

5  out of  5
rating by Mike Mike
"Swagata was very helpful and knowledgeable. I really appreciated her thoroughness in solving my issues. She was very pleasant and kind."
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fahad ansari

April 8, 2026

5  out of  5
rating by fahad ansari
"Both Marissa and Steve were in red helpful for getting me a decent rate on Auto and Personal Item insurance."
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Hailey Harper

April 1, 2026

5  out of  5
rating by Hailey Harper
"Joe was hands down AMAZING! From our very first conversation, he kept in touch and made sure he could do whatever he could to help throughout a 2 week span! Absolute 10/10 🤝"
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Scott H

March 29, 2026

5  out of  5
rating by Scott H
"Marissa was very reactive to my needs and did a great job crunching the numbers for me."
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Valerie Metcalf

March 14, 2026

5  out of  5
rating by Valerie Metcalf
"At one point I thought State Farm was on the higher side when it came to pricing, but working with Swagata and Marissa, I was able to get a great rate. I appreciate them not giving up on trying to find me the best deal that they could. They always make themselves available whenever I have questions and they’re always understanding and supportive. Thank you, ladies. 🙂"
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Michelle Archuleta

March 14, 2026

5  out of  5
rating by Michelle Archuleta
"Very nice and friendly"
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Debra Rice

March 13, 2026

5  out of  5
rating by Debra Rice
"Joe reached out to me about potentially switching back to State Farm and I am so glad that he did!!! They saved me a significant amount on my auto insurance. I dealt mostly with Joe, but Steve answered the phone when I had some questions and I just have to say how VERY nice and very knowledgeable these folks are. They made switching a seamless and easy process and "like a good neighbor," I have all the confidence in the world that this agency will be there for me in the future. In a day and age where customer service and personal interaction are going by the wayside far too quickly, it is refreshing and much appreciated to work with people like Steve and Joe. I am very happy to have been invited back into the State Farm family."
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Olivia lanier

March 11, 2026

5  out of  5
rating by Olivia lanier
"Joe was amazing he helped me get the lowest rate I have had in Michigan in the past 5 years. 10/10"
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Michael Ayotte

March 10, 2026

5  out of  5
rating by Michael Ayotte
"Marissa was amazing. Very professional and good at her job"
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Michele Brown

March 6, 2026

5  out of  5
rating by Michele Brown
"I had the pleasure of working with Joe. I can’t recommend him enough. Very informative and efficient!"
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Josef Evans

March 5, 2026

5  out of  5
rating by Josef Evans
"Joe helped me set up my homeowner’s insurance. He actually basically arranged everything for me. I’ve been using this branch of State Farm for a couple years. Strongly recommend."
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Fuller1028

February 26, 2026

5  out of  5
rating by Fuller1028
"Joe was fantastic!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Novi to know that you had such a wonderful experience with us here on State Farm Agent Steve Karagatsoulis’s Team. We are always here to help, please give us a call at 248-477-8383 with any questions! "